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How to access Visible Customer Support

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Signing up on a carrier without stores can be a scary, especially if something isn’t working the way you expect. If you need to contact Visible’s customer service, you can chat on Visible’s website or through the Visible app on Android or iOS. You can also chat on Facebook Messenger or Twitter.

Products used in this guide

  • Unlimited talk, text, and data on Verizon LTE: Visible ($40 per month at Visible)
  • Use Visible service: Google Pixel 3a ($349 at Amazon)

Use the app

One of the first things you’ll want to do when you sign up for Visible is to download the app on the Google Play Store or the Apple App Store.

Open the visible app.
Tap the question mark symbol in the top right corner.
Tap Live Chat.
Enter your first name, last name, and email address. You can also enter your phone number.

Tap the purple button to chat with an agent.

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Use the Visible website

If it’s not possible or inconvenient to use the Visible app, you can chat on the help page on Visible’s website.

Navigate to visible.com/help.

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Tap the blue button on the bottom right corner of the page to chat with an expert.
Enter your first name, last name, and email address. You can also enter your phone number.
Click the blue button at the bottom of the window to start chatting.

Sometimes it’s just easier to chat on social media and you probably already have the app installed and an account signed in. If so, Visible has you covered.

Twitter

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You can also tweet at Visible Care with your issue. Remember that Twitter is public and you will want to enter a private chat before disclosing personal information. All you have to do after that is watch out for a response or message from @visiblecare.

Facebook

You can also contact Visible over Facebook. To do this, you just have to search for Visible on Facebook or navigate to facebook.com/visiblemobile. After that, it’s just a matter of sending it your questions.

This can also be done in the messenger app by searching for Visible and looking for the blue Visible logo.

Send a text

If none of these steps work for you, you can also send a text to 99370 to chat with someone.

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One massive perk of taking all of your support online is that you can contact Visible 24 hours a day, every day of the week. Visible’s customer support is quick to respond and can get you pointed in the right direction. Don’t forget, you can also find a lot of the answers you’re looking for on Visible’s help page as well.

Our top equipment picks

Unlimited everything

Visible

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$40/month at Visible

Unlimited talk, text, and data on Verizon LTE

Visible lets you take advantage of your phone without limits on one of the best LTE networks around. Never run out of data or pay for overages.

Pure unlocked Android

Google Pixel 3a

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$349 at Amazon

Make the most of your unlimited connection

The Google Pixel 3a has a pure Android experience with a great camera at a great price. This unlocked phone is a great fit for Visible.

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