Samsung is kicking off 24/7 support for Galaxy Fold owners, including one-on-one on-boarding.
After several rounds of delays, Samsung has relaunched the Galaxy Fold. The phone is going up for sale in Korea on September 6 and will be available in the U.S. starting September 27, and Samsung is introducing a new Premier Service that allows Galaxy Fold customers access to Samsung experts for “tailored guidance and support over the phone any time, any day.”
Here’s what you need to know about the Galaxy Fold Premier Service.
What is the Galaxy Fold Premier Service?
Samsung is touting the Galaxy Fold Premier Service as a seamless way for Galaxy Fold owners to know more about the capabilities of the foldable phone. Galaxy Fold owners will get 24/7 access to Samsung experts online or over the phone should they run into any issues, and Samsung is also offering an optional one-on-one on-boarding session to set up the device and walk customers over all the new features on offer.
The Galaxy Fold is set to retail for just under $2,000, so it makes sense for Samsung to provide tailored support to customers picking up the phone. The move not only lets Galaxy Fold customers find quick resolutions for their issues, but it also allows Samsung some leeway to deal with any hardware problems along the way.
Google also offers a similar service for its Pixels, with the option to contact customer service baked into the phone settings. It will be interesting to see what approach Samsung takes, but it is likely there will be a dedicated app for the Premier Service that’s pre-loaded on every Galaxy Fold.
Who will be able to access the Galaxy Fold Premier Service?
For now, the Premier Service is limited to the Galaxy Fold. But with the Note 10+ retailing for $1,100, it is possible we could see Samsung extend the Premier Service to its other flagships. We should know more once the service goes live later this month.
