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Facebook expands customer service tools in Messenger

Google isnt the only one looking to improve messaging software to help businesses connect meaningfully (and profitably) with customers. Facebook just announced a new update to its own Messenger platform, which improves quick replies, expands on customer chat plugins and better customization tools.
Quick replies have been available on Messenger since 2016, but the new update adds the ability for businesses to get contact info via one of these easy response buttons. When a compa….
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