The program is still in a testing phase, but customers can jump into a live stream to learn about and discuss products, including Google phones and tablets and Chromebooks, although it doesn’t include things like Nest and Google Glass, at least for the time being. The chat agents can answer questions to help you pick out what device is right for you, and they can even help you with some basic troubleshooting in case you run into issues with your devices.
Although the service is still in a beta phase, Google wants to make this an easily accessible way to get help with your devices. The company plans on extending this support to physical locations, where a customer can go to a “help desk” and get live support over the internet. It seems more convenient to just do it from your laptop, but hey, Google has always liked to test the waters with weird ideas.
Right now Google isn’t broadly advertising this service, but if it goes well, expect to see it put front and center to bring new users into Google’s ecosystem.
source: TechCrunch
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