Earlier this summer, Amazon customers began noticing that emails related to their online orders looked sparse: Order confirmation emails didn’t name specific items anymore, and instead listed only item categories.
“Your Beauty item is confirmed!” an email about my retainer cleaning tablets read. Shoppers have posted other iterations of the redacted emails as well: “Ordered: 1 Hardware item,” “Your Drugstore, Shoes, and other items are here!” and “1 Nutrition & Wellness, 1 Wireless Accessories,” for example. The emails have clip art-style illustrations of general product categories, and a shopper has to exit their email and go to Amazon to …
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