While Private Internet Access (PIA) isn’t one of our top five best VPNs overall, it still has a lot to off. You get unlimited simultaneous connections, servers across all 50 US states, and a proven no-logs policy that’s been independently verified. It also performs well for streaming and torrenting, making it a strong choice for users who want control and flexibility.
Still, you might decide to cancel your subscription. Maybe you’re comparing other VPNs with a more intuitive interface or stronger built-in features, or you’ve simply decided to try a different provider this Black Friday. Whatever your reason, ending your PIA plan is straightforward, and you can get a full refund if you act within the money-back window.
In this quick guide, we’ll explain how to cancel PIA, stop automatic renewals, and request a refund without losing a penny.
Private Internet Access: $2.03/month now with 4 months extra included
Private Internet Access offers strong value for money, with unlimited device connections and reliable unblocking for popular streaming platforms. It’s better suited to experienced users who like to customize their setup, but still performs well out of the box.
Servers in 91 countries
Ad, tracker, and malware blocking (PIA MACE)
Proven no-logs policy
Every plan comes with a 30-day money-back guarantee, too, giving you time to test it risk-free.View Deal
How to cancel PIA
All PIA subscriptions renew automatically at the end of each billing cycle, but you can turn off auto-renewal at any time. The exact steps may vary slightly depending on your device or payment method, but the process is simple and takes only a few minutes.
To cancel your PIA subscription:
- Go to the Private Internet Access website and log in to your Client Control Panel (CCP).
- Select Next billing from the menu.
- Click Turn off auto-renewal.
- Confirm your choice when prompted (PIA may remind you of its key benefits before continuing).
- Choose a reason for cancellation from the list (or enter your own), then select Continue with cancellation.
- If asked whether there’s a problem PIA can help with, click Turn off auto-renewal again.
- You’ll see a confirmation screen showing that your subscription has been cancelled and auto-renewal is now inactive.
How to get a refund from PIA
Turning off auto-renewal stops future payments, but it doesn’t automatically trigger a refund. To get your money back, you’ll need to contact PIA’s customer support team directly. The easiest way is to open a support ticket through your account dashboard or email [email protected].
Make sure to include the email address you used to sign up and your original order number. Refund requests must be made within the 30-day money-back guarantee window: if that period has expired, PIA won’t be able to process your request.
Once the support team verifies your details, they’ll confirm the refund and send the funds back to your original payment method. Processing usually takes between 5 and 10 business days, depending on your bank or provider. It’s a straightforward process, and most users report quick responses from PIA’s customer service.
