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Need to refund a PS4 game or PS5 new release? We’ve got you covered.

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When it comes to getting a refund for a digital game on PS4 or PS5, your mileage may vary. Technically, you won’t be given a refund on a digital game that you’ve already downloaded or played unless the content is faulty. This is usually up to PlayStation Support’s discretion — and whether or not the game is riddled with bugs. Still, if you’ve purchased a game and find that you don’t want it, you have up to 14 days to request a refund. Here’s a quick way to learn how to refund a PS4 game and even a new PS5 release.

How to request a refund on a PS4 or PS5 game

Go to playstation.com/en-us/support/store/ps-store-refund-request/.

Select Request Refund.

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If you were the owner of the account that was charged, select Yes in the chat window that opens up.

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Select why you’d like a refund.

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Select why you’re returning the game.
If a support agent is available, you’ll be redirected to a live agent. If you’re requesting a refund outside of operating hours, you’ll need to take note of the Support ID you’re provided and contact them again during business hours.

Make sure to have your information ready, including your PSN ID, the email address associated with the account, date of birth, and the name of the game you’d like refunded. If you cannot get refunded directly to the payment method you used to purchase the game, you will instead be given PSN store credit in your wallet. Sony’s refund policy received a bit of a facelift when the company barred other online retailers from selling digital game codes, making PlayStation the only storefront to sell digital games on PS4 and PS5.

Buy anything

PlayStation Store Gift Card

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From $10 at Amazon
From $10 at Best Buy
From $10 at Walmart

For when you don’t know what to play just yet

Using a PlayStation Store gift card is a convenient way to make your digital purchases without worrying about what goes on your credit card. Money from a gift card used to buy a refunded game will go straight into your PSN wallet.

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