12.5 C
New York
Friday, August 14, 2020
Home How to How to fix slow Internet problems with Comcast Xfinity

How to fix slow Internet problems with Comcast Xfinity


Comcast Xfinity provides high-speed internet for millions of Americans over its cable infrastructure. As people use more data and ask more of their internet connections all the time, connection issues may become more apparent. It’s also possible that the internet needs of a home may be overwhelming some old equipment. If you are experiencing slow Internet problems there are a few things you can try to improve your situation.

Products used in this guide

  • Tons of speed with coverage expansion options: Linksys MR9600 ($400 at Amazon)
  • Improve coverage with a simple mesh kit: Nest Wifi router and point ($269 at Dell)

Start with some investigation

Access a speed test on your phone or PC.

  • You can simply search for “speed test” on Google. You can also use speedtest.net.

Find out how much you pay for.

  • Check your Xfinity bill to see how much speed you should be getting.

Run the speed test near the router for wireless or with a wired connection if possible.
Check other common areas to find areas with a weak Wi-Fi connection.
Compare your speed test to your package speed.

If your speed test results are showing what you pay for but it’s not enough, it may be time for an upgraded package. Comcast packages start around 25Mbps down, depending on your area, and can go all the way up to nearly 1Gbps. If you have a lot of people on your Wi-Fi, especially if they’re streaming HD video, 25Mbps likely won’t cut it. We use more data than ever and we are finding the limits of our connections more often. If this is the case, you’ll need to call Comcast Xfinity to get set up.


Restart your internet connection

If you’re not getting what you pay for or the connection is inconsistent, the first step is a restart. One of the simplest ways to restart your modem is to sign in to your Xfinity account and click on the Restart Modem button. This window will also tell you if there are any known issues in your area. Restarting your modem will refresh the connection and settings in case something got out of sync.

You can also unplug your router and plug it back in manually.

If your connection is still spotty, you may need to contact customer service to have a technician check your lines for damage.

Improve the performance of your existing network

If you can, it’s always a good idea to put your modem and router in a central room so you can cover your whole house. You can also put your router a little closer to the devices that need the most speed like a video streaming device or a game console.

For gaming, it’s always recommended to go wired if possible. A wired connection directly to your router is going to provide the most stable performance possible. You should also be able to get more consistent high speeds since a wire will be much less likely to have interference.

If you simply need more coverage on your Wi-Fi but you don’t want to or don’t have the option to upgrade your modem or router, you can order xFi Pods to add more coverage to your network. These are relatively small mesh Wi-Fi extenders that plug directly into the wall.

Upgrade you equipment

If you bought your own modem, it might be time to upgrade since some of the faster speeds offered now simply aren’t possible with an older DOCSIS 2.0 or 3.0 modem. You might need a new DOCSIS 3.1 or higher modem like the Xfinity-compatible Netgear CM1000 if you’re trying to go faster than 500Mbps.

If your Wi-Fi just isn’t delivering your full internet speed to your devices, you have a lot of options. One of the things that will most likely improve your experience is a better router with improved range and better support for multiple connections. There are a lot of great routers available and it’s even possible to upgrade to Wi-Fi 6.

If you just want consistent coverage and reliability without so much focus on speed, a mesh solution might be a great option. It can even be expanded as your needs grow.

To get an internet connection to your computer, a remarkable number of things have to go precisely right. Not only does your Xfinity connection need to be working, but your modem, router, and wireless devices must also be working efficiently. Diagnosing a slow connection can be a bit tedious, but there are a lot of things the end-user can do to improve every link in the chain.

Our top equipment picks

If you want to upgrade the Wi-Fi speed and capacity in your home, you’ll need a new router.

Fast Wi-Fi 6 Performance

Linksys MR9600


$400 at Amazon
$400 at Best Buy

Fast performance with future mesh expansion

With speeds up to AX6000, the MR9600 from Linksys is enough for most households alone and you can add mesh expansion later.

Simple Mesh Networking

Nest Wifi router and point


$269 at Dell
$269 at Best uy
$269 at Newegg

A mesh system with great software and easy setup

Cover up to 3,800 square feet with a Nest Wifi router and point. With AC2200 speeds, it should have enough speed for most homes.

Additional Equipment

If you need a new modem, make sure to get one with DOCSIS 3.0 or 3.1 support with enough channels to support the internet speed you’re paying for. You can also add capacity to your Xfinity modem/router with xFi Pods.

Netgear CM1000


$190 at Dell

If you want to use 1 gig internet over a cable line, the Netgear CM1000 is a great choice and you can ditch the rental fees.

xFi Pods – 3 Pack


$119 at Xfinity

You can add mesh wireless coverage to your Xfinity modem with xFi Pods. They even have an Ethernet port onboard.


You can now use Google Search to easily find live TV shows and sports

The new features are currently available only on mobile.What you need to knowGoogle has added new features to Search in

How to watch Barcelona vs Bayern Munich live stream

It's rare for Catalan giants Barcelona to come into a match as underdogs, but Lionel Messi and co are very

TicPods 2 True Wireless Earbuds review

Mobvoi has made a name for itself over the past few years making several high-quality accessories, including its popular lineup of smartwatches and headphones. In fact, we’ve previously reviewed the TicWatch Pro 4G and TicPods 2 Pro here on our site. Now, Mobvoi has provided us with a pair of the standard TicPods 2 for review.DesignThere’s nothing too unique about the design of the TicPods 2; they don’t do much to stand out in a crowd of other AirPod clones. However, I was immediately impressed by how lightweight the buds and case are. After trying several pairs of true wireless headphones over the years, the TicPods 2 buds and case are among the lightest I’ve used.The case itself is a pillbox shape with two LEDs on the front used to convey battery life and Bluetooth pairing status. On the back, you’ll find the USB-C port for charging. Most Bluetooth headphones I’ve reviewed still use the outdated micro USB port, and I give Mobvoi a lot of credit for including USB-C on its midrange headphones.The body of the earbuds are made entirely of plastic without a silicone tip. That means two things, you’re not going to get a seal to help isolate your ears from outside noises, and they are unlikely to make your ears sore during long listening sessions.While the stems on the TicPods 2 mimic the AirPods design, they also serve a purpose by being touch-sensitive. This is where you will be able to manage calls, adjust the volume, and control music playback.ComfortWhen it comes to headphones, comfort is often king, and due to the TicPods 2’s style, they are extremely comfortable to wear. Without a silicone tip, they simply rest inside of your ears, combine that with the lightweight design, and you’ll be able to wear these for hours with ease.User ExperienceIn day to day use, the TicPods 2 were a joy to use. They sound good and provide some smart features, such as automatically pausing music when an earbud has been removed. Mobvoi was also clever enough to make the gestures require a double-tap, instead of a single-tap, which prevents you from accidentally activating them when handling the buds.For all the TicPods 2 do right, I did encounter two minor issues. The first being, that when opening the Mobvoi app it causes the music to cut out for a moment. The second is a personal complaint I have about adjusting the volume. There seems to be a huge jump between the third and fourth steps, where music goes from being barely audible to entirely too loud. I wish there were a couple more steps in between for a finer adjustment when controlling the volume.AppIf you care about music quality, the first thing you should do is download the Mobvoi app from the Play Store. Then, make sure you’re running the latest firmware. Next, you’ll want to enable aptX in the settings, which provides higher quality sound, and finally, adjust the equalizer.The Mobvoi app doesn’t give you extensive controls over the equalizer settings, but it does give you several presets to choose from. In my experience, anything was better than the default, so make sure you find one that suits your tastes.Besides improving the audio quality, the Mobvoi app offers other features that make it worth getting. One of the most useful is the ability to check the battery level of each bud along with the amount of charge left in the case. That’s very helpful for knowing when you’ll need to charge up next.Unfortunately, I was only able to view the battery level of the case from a pop-up when first opening the app. It would have been much more convenient if there was a way to view it on demand.Along with the battery levels and equalizer settings, there are also options to change the actions when using the touch-sensitive stems on the earbuds. The bad news is, the actions are quite limited and so are the gestures. Essentially, you are restricted to a single action controlled by double-tapping on either bud.I would have preferred assigning an action to each individual bud. For example, being able to double-tap the right bud to skip forward and the left bud to go to the previous track.However, I did find the sliding gesture to adjust the volume to be rather ingenious. The tickle gesture, as it is referred to, works well, and provides an easy way to adjust the volume without any physical buttons. Finally, there is also an option to long press to bring up either Google Assistant or Alexa.One last trick the Mobvoi app has up its sleeves is the ability to translate between several languages. It’s not exactly the real-time translation you can expect from the Pixel Buds, but it is a nice feature to have quick access to when you need it. Hopefully, you won’t need it too often though, because in my experience, it failed more often than it worked.Unfortunately, over half the time I was met with an error about my Wi-Fi connection, despite none of my devices having any issues on my network.Sound QualityAs I mentioned above, sound quality can be improved on the TicPods 2 by enabling aptX in the settings and choosing one of the provided equalizer presets. Once you’ve set the TicPods 2 up to your liking, the sound quality is pretty impressive for a pair of headphones without silicone tips for isolation.There is plenty of volume, and the highs help with instrument separation and vocal clarity. The biggest downside is that without isolation, the bass is never going to be as deep as headphones with silicone tips. Don’t get me wrong, there is still a low-end present on the TicPods 2, but if you’re someone who enjoys your bass, then you’ll probably come away disappointed.Battery LifeMobvoi rates the TicPods 2 for four hours of continuous playback and up to 23 hours overall when using the charging case. I was surprised to find they lived up to these claims, mostly because of how lightweight the buds and case are in comparison to other true wireless headphones I’ve used.Rest assured, even though these are so light you can forget you even have them in your pocket, they still have plenty of battery life to get you through the day.Final ThoughtsWhen it comes to true wireless headphones these days, there is an abundance of choice out there. If you prefer a pair that rests in your ears, then Mobvoi’s TicPods 2 are a compelling choice. For only $100 you’ll get up to 24-hours of combined battery life in one of the most compact and lightest packages around, along with good sound quality.The Mobvoi app also sweetens the deal by adding some additional features, and the gesture controls are convenient while being intuitive to use. If you’re looking for even more smart features, take a look at the TicPods 2 Pro, which include head gestures controls as well as hands-free voice assistant activation.Buy from Amazon Buy from Mobvoi

Epic Games is suing Google for monopolistic and anti-competitive practices

Epic Games claims Google also decimated several Fortnite and OEM partnerships