Thursday, April 25, 2024

WhatsApp builds a customer service app for businesses

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WhatsApps push to get more businesses to use its platform, so it can finally rake in cash from its 1.3 billion users, now includes a full-fledged business app. Its appropriately dubbed WhatsApp Business and is available on Android in select markets including the US, UK, Indonesia, Italy, and Mexico, ahead of a worldwide rollout.

WhatsApp laid out its customer service strategy over a year ago, describing a place where you could contact banks about fraudulent transactions and…..
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