Most App Store users dont leave negative ratings to be jerks — rather, they may have just had trouble figuring out an app or felt it was missing a key feature. If the developers spot the issue and can deal with it, they can turn a bad user score into a good one and educate other customers at the same time. To help, Apple has made it easier for developers by adding a new role in the iTunes Connect portal called Customer Service.
Up until March 2017 with iOS 10.3 and MacOS 10……Read more
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