Vodafone has been slapped with a hefty £4.6 million fine after failing to process customer top-ups. UK regulator Ofcom found that 10,452 pay-as-you-go (PAYG) customers werent given a combined £150,000 in credit between December 2013 and April 2015. The affected users were relying on E Top-Up methods, including cash machines, direct debit, and E Top-Up swipe cards. According to Ofcom, the embarrassing snafu occurred after Vodafone changed its internal billing systems in 2010. The …Read more
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