Thursday, March 28, 2024

Huawei to offer same day P8 replacements in UK through VIP Service

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A new report says Huawei is preparing a new VIP Service for the UK market when the Huawei P8 is available. The primary benefit of the VIP Service will be the potential for buyers of the Huawei P8 to get a same day replacement for their device if a warranty issue is determined to exist. The new service appears to be an attempt by Huawei to compete against Apple in providing replacements, something Apple is able to do rather easily through their retail locations. For Huawei, reports indicate they will provide replacements via a courier service.

According to the description of the service, Huawei P8 owners will have a dedicated service line they can contact if they have a problem with their device. If the representative believes a warranty issue may be involved, the owner can get a same day replacement or next day if it is too late for the courier to get out to a location. Apparently the P8 owner will have to pony up a £100 ($149 USD) deposit in case actual inspection of the device reveals it is not a warranty issue.

Huawei already offers a similar service on the Honor 6 and Honor 6 Plus devices in the UK. This latest service being made available for the P8 may also be available for the P8 Lite. Source indicate Huawei is exploring ways to offer VIP Service on other models, including non-flagship devices. It is not clear whether Huawei may expand the program beyond the UK market.

source: Android Authority

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