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How to request a refund for an iTunes or App Store purchase

How to request a refund for an iTunes or App Store purchase

Ever had a time where you needed a refund for either an iTunes or App Store purchase? Whether you accidentally purchased something, got double billed, or have clever children that have figured out the art of in-app purchases, Apple does give you the ability to request refunds for any kind of media as well as App Store purchases all in one place.

Follow along and we’ll show you how to report a problem with a recent purchase.

Before we begin, it’s worth noting that most of the time, iTunes will not refund anything that is older than 90 days. So keep that in mind when trying to report an issue with a purchase. As long as the purchase was within the past 90 days, continue along and we’ll show you have to file a request for a refund.

  • Launch iTunes on either your Mac or PC.
  • Click on the iTunes Store button if you aren’t already in it.
  • Now click on your email address and enter your password. If you aren’t signed in at all, you’ll see a general sign in option.
  • Once you’ve signed into your account, click on See All under the Purchase History section.
  • Here you’ll see lists of different iTunes invoices. Find the invoice that contains the item in question and click on it.
  • Click on the button labeled Report a Problem.
  • Next you’ll be taken to another screen that shows the same batch of apps in that invoice. Click on the Report a Problem option next to the specific app purchase in question.
  • You’ll now be routed out of iTunes and to iTunes Support on the web. Simply sign in to your Apple ID that you use for iTunes purchases one more time.
  • Here you’ll see another detailed list of apps that you’ve recently purchased within the past 90 days. Click on Report a Problem one more time next to the app you’re trying to get a refund for.
  • From the dropdown, select the reason you’d like a refund. There are several options from you not authorizing the purchase to accident purchases. Put any other pertinent information into the text box and hit Submit.
  • That’s all there is to it. You should receive a confirmation email from iTunes Support that they have received your request. You’ll receive a follow up response with Apple’s decision on a refund within a short period of time.


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