Well, it’s hardly a secret that customers are unhappy with Apple’s new mapping solution in iOS 6. And, while the company has admitted that, perhaps, it’s not quite up to snuff yet, it has played down Maps’ flaws and urged customers to be patient. Today, in an open letter to the Apple faithful, Tim Cook struck a far more candid and conciliatory tone, apologizing for failing to deliver a “world-class” product. Cook went so far as to suggest that unhappy customers could check out offerings from competitors like Bing, MapQuest, Google and Nokia — at least until Cupertino sorts this mess out. You’ll find the complete text of the letter after the break.
Update: As CNET reports, Apple has now also gone one step further and added a new list of featured mapping alternatives to the App Store, including apps from TeleNav, Garmin, Magellan and others.
You can read our editorial on Apple apologies since the launch of the iPhone here.
Continue reading Tim Cook apologizes for Maps mess
Filed under: Cellphones, Software, Mobile, Apple
Tim Cook apologizes for Maps mess originally appeared on Engadget on Fri, 28 Sep 2012 08:55:00 EDT. Please see our terms for use of feeds.
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